Shipping Policy

Last updated: September 6, 2026

Thank you for shopping with us. Because our products are made available on a pre-order basis, please review the production and shipping information below before placing your order.

1. Pre-Order Production Time

Our products are produced after an order is placed.

Please allow up to 14 working days for production after your order has been successfully placed and payment has been confirmed.

Production time does not include shipping or delivery time.

Once your product has completed production, it will be prepared for dispatch.

2. Shipping & Delivery Time

After your order is dispatched, delivery time depends on your selected shipping method and destination.

Estimated delivery times will be communicated at checkout or through your order/shipping confirmation, where applicable.

Please understand that estimated delivery times are not guaranteed and may be affected by:

• Shipping carrier delays.
• Weekends and public holidays.
• Weather or natural events.
• Customs clearance.
• Incorrect or incomplete delivery information.
• Other circumstances outside our reasonable control.

3. Order Tracking

Once your order has been dispatched, we may provide a tracking number through your email or other contact information provided at checkout.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, and shipping method selected.

6. International Orders

For international orders, the customer may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Customs processing may also cause additional delivery delays.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If your package appears to be delayed or lost, please contact us with your order number and tracking information. We will make reasonable efforts to assist you and work with the shipping carrier where possible.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request photographs of the package and product to help us investigate the issue and determine the appropriate resolution.

9. Changes or Cancellation Before Dispatch

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Because our products are pre-order items and production may begin after your order is placed, we cannot guarantee that changes or cancellations will be possible once production has started.

10. Contact Us

If you have any questions about shipping or delivery, please contact us:

Business Name: [Your Store Name]
Email: [your@email.com]
Phone: [Your Phone Number]
Business Address: [Your Full Business Address]
Business Hours: [Your Business Hours]